Privacy policy

Information we collect and use

When you contact us, we may collect your name, contact details, job address, booking preferences and information you provide about your shade project. We use this information to respond to enquiries, arrange appointments and manage the services you request.

You can choose what to share. Without the details needed for your request, we may be unable to arrange a booking or follow up with you.

Automated phone receptionist

Our booking line, 0468 179 580, uses an automated AI phone receptionist to answer enquiries and arrange customer bookings. Calls to this service may be recorded and transcribed to handle your request and maintain a record of the booking.

We may use de-identified information from recordings and transcripts to check quality and improve the receptionist and booking service. De-identification means taking steps so you are no longer identifiable or reasonably identifiable from that information.

If you prefer to contact us another way, email info@azshades.com.au.

Booking text messages

Following a call, we may send a factual SMS with your booking details to the mobile number you confirmed during the call. These messages relate to your booking; confirming a number for this purpose does not give consent to promotional text messages.

Service providers and overseas processing

We use service providers to support phone reception, transcription, messaging and booking management. Relevant information may be handled by these providers on our behalf and held in the electronic systems used to deliver those services.

Some processing takes place overseas, including in the United States. Processing may also take place in Germany, depending on the services involved. This may include call recordings, transcripts and booking information.

Access, correction and privacy questions

You can ask to access personal information we hold about you, correct inaccurate information or raise a privacy concern. Contact the A-Z Shades team:

• Email: info@azshades.com.au (subject: Privacy request)
• Phone: 1800 742 336
• Post: A-Z Shades, 40 Bridge Street, Rydalmere NSW 2116

Include enough detail to locate the information, such as the approximate call date and the number you called from. We may need to verify your identity before providing or changing information.

We will review your request or complaint and respond, explaining the outcome and any next steps. You can also ask how long a particular record is kept. If a concern remains unresolved, the Office of the Australian Information Commissioner explains the privacy complaint options available.